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UNIT4

2021 Professional Services Maturity Benchmark

This resource is published by UNIT4

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Service Performance Insight (SPI), LLC is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 35,000 service and project-oriented organizations to chart their course to service excellence.

The core tenet of the PS Maturity Model is PSOs achieve success through the optimization of five Service Performance Pillars:

  •  Leadership
  •  Client Relationships
  •  Talent (formerly Human Capital Alignment)
  •  Service Execution
  • Finance and Operations

Service Performance Insight provides an informed and actionable third-party perspective for clients and industry audiences. Our market research and reporting forms the context in which both buyers and sellers of information technology-based solutions maximize the effectiveness of solution development, selection, deployment and use.

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Related categories
Insurance, Budgeting, Accounting, Payroll, Revenue recognition, Taxes, CRM, Finance and Accounting, Cloud Computing, Supply Chain Management, Manufacturing, Project Management, Financial Statements, Technology Trends, IT Services, Enterprise Resource Planning, Payroll, Revenue, Expenses, Budgeting, Forecasting, Employees, Training, Recruitment, Careers, Meetings, Workplace, Environment, ERP, Cloud, Technology Trends

 

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